Tech Support
This section of our web site is in continuous development. More documents are on the way to help
you take further advantage of our offerings.
If you can't find the answer to your problem, contact our tech support department. You will find
information about it further down this page.
If you have any suggestions about these documents, let us know. With your help, we can make it one
of the most extensive Internet services FAQs on the Internet.
- Dedicated Internet Service
Make sure to check our FAQs before contacting tech support, since about 95% of all user problems
are already addressed there.
Before emailing for technical support questions, please make sure to read our Dedicated /
Colocation Support Procedures page to know what type of support PremiaNet will provide for your
dedicated server or your colocation service:
http://www.premianet.com/english/dedi-support-procedures.phtml
If you contact tech support:
- include your servername and/or IP on every e-mail,
- include your phone number in case we need to call you to solve the problem faster;
- explain in great detail the problem you are having.
- include with your replies previous mesages related to the conversation to speed up
our diagnostic process.
Please send all e-mail in plain text format. HTML formatted messages are non-standard
and our e-mail system may not always handle them properly. For security reasons, we do not accept MS
Office documents (Word, Excel, etc.) or any executables.
Note:
If you don't get our reply within a few hours, send the e-mail again from a different
address, in case there is something wrong with your e-mail services.
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